Customer Relations Representative - State Farm Agent Team Member
Full Time • Mount Dora - FL
Responsive recruiter
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Service & In-Book Sales
Kim Varnadore State Farm Agency
Deliver Exceptional Service. Grow Your Career. Earn More Through In-Book Sales.
Are you a service-focused professional who genuinely enjoys helping people—but also thrives when you can uncover needs and offer valuable solutions? The Kim Varnadore State Farm Agency is seeking a Customer Relations Representative who can provide outstanding support to clients while confidently identifying and closing in-book sales opportunities within our existing customer accounts.
This is a fully licensed position (Property & Casualty and Life & Health). Candidates not yet licensed must be willing to obtain both licenses—with full support and guidance from our team.
Role Description
As a Customer Relations Representative, you’ll serve as a trusted connection point for our clients—resolving concerns, assisting with policy needs, and ensuring a seamless experience. At the same time, you’ll play a key role in agency growth by recognizing opportunities for clients to enhance their protection and recommending additional products during everyday service interactions.
Key Responsibilities
Deliver Outstanding Service
Handle inquiries, resolve client issues, and consistently provide an exceptional customer experience.
Handle inquiries, resolve client issues, and consistently provide an exceptional customer experience.
Drive Retention & Sales Growth
Identify in-book sales opportunities, assist with coverage upgrades, and recommend additional policies that add value for existing clients.
Identify in-book sales opportunities, assist with coverage upgrades, and recommend additional policies that add value for existing clients.
Stay Organized & Accurate
Maintain up-to-date client records, process changes efficiently, and ensure follow-through on all service requests.
Maintain up-to-date client records, process changes efficiently, and ensure follow-through on all service requests.
Collaborate for Success
Work closely with the agency team to ensure smooth operations and contribute to shared sales and service goals.
Work closely with the agency team to ensure smooth operations and contribute to shared sales and service goals.
Qualifications
- Strong communication, listening, and problem-solving skills
- A service-first attitude with the confidence to pivot into sales conversations
- Customer service experience preferred; sales experience a plus
- Ability to remain calm, professional, and efficient in a fast-paced environment
- Active P&C and Life & Health licenses, or willingness to obtain with agency support
Why Join Kim Varnadore State Farm?
- Competitive base pay plus bonus opportunities tied to in-book sales
- Full licensing support and paid training for qualified candidates
- Opportunities for growth into advanced customer service, account management, or sales roles
- A positive, team-oriented environment where your efforts are recognized and valued
- The chance to make a genuine impact by helping clients feel protected and supported
If you’re a service-focused professional with a strong work ethic and a natural ability to spot sales opportunities, apply today to join the Kim Varnadore State Farm Agency—where exceptional service and career growth go hand-in-hand.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Our office is located in Mount Dora, FL.
- I have been a State Farm agent since 2006.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none